Terms & Conditions

Effective Date: 01.01.2026

Last Updated: 01.01.2026

1. Introduction

Welcome to HavenX Technologies Sdn Bhd (“HavenX,” “we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile application, property management platform, and related services (collectively, the “Services”).

By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

2. Definitions

In these Terms:

  • “User,” “you,” “your” means any individual or business accessing or using the Services
  • “Property Owner” means the party listing a property for management
  • “Tenant” means the party renting or booking a property
  • “Booking Fees,” “Rental Fees,” “Maintenance Fees” have the meaning as set out in your invoices or applicable property agreements
  • “Payment Gateway” refers to third-party payment processors integrated with our platform to process payments
  • “Booking Fees,” “Rental Fees,” “Maintenance Fees” means any fees payable in relation to a property or any other fees associated with the property, including but not limited to reservation fees, deposits (where applicable), service fees, utilities, administrative charges, repair costs, transportation charges, or any other charges imposed by the property owner, property manager, or service provider and facilitated through the Services

3. Scope of Services

HavenX provides a digital platform to:

  • Facilitate booking fee collections and manage reservations
  • Process rental payments, maintenance fees, and other property-related charges
  • Integrate with third-party payment gateways for secure payment processing
  • Provide tools for property owners to manage tenants, invoices, and reports

Note: HavenX is a technology provider and facilitator. We do not own the properties listed nor do we act as a financial institution unless expressly stated.

4. User Accounts

  • Users must register for an account to use certain features
  • You agree to provide accurate and complete information and keep it updated
  • You are responsible for safeguarding your account information and all activities that occur under your account

5. Payments

5.1 Payment Authorization

By using our Services, you authorize HavenX to process payments through our partnered payment gateway. All payments, including booking fees, rental payments, and maintenance fees, will be charged as defined in your selected booking or rental agreement.

5.2 Fees

  • Users agree to pay fees as stipulated in the invoice or as defined by the property owner
  • HavenX may charge a platform or service fee for facilitating transactions
  • Fees may vary and may be updated with advance notice

5.3 Refunds and Chargebacks

  • Refunds, cancellations, and adjustments are governed strictly by the applicable offer to rent, booking confirmation, service appointment, or agreement between the relevant parties
  • Booking fees and rental payments may be non-refundable where expressly stated in the applicable offer to rent, booking terms, tenancy agreement, or related documentation
  • Maintenance fees are strictly non-refundable once a service appointment has been scheduled, regardless of completion
  • HavenX reserves the right to impose additional transportation or administrative fees where a maintenance appointment is cancelled, rescheduled, or amended with less than twenty-four (24) hours’ prior notice, or where a service provider has already been dispatched
  • Users acknowledge that chargebacks or disputes initiated without valid contractual or legal basis may result in account suspension and/or recovery actions

6. Payment Gateway Terms

When using the payment gateway:

  • Transactions are handled by third-party processors and subject to their terms
  • HavenX is not responsible for errors, delays, or failures caused by the payment gateway
  • Users agree not to attempt payment avoidance or circumvent gateway rules

7. User Obligations

You agree to:

  • Use the Services only for lawful purposes
  • Not abuse, hack, or compromise platform security or integrity
  • Provide accurate payment details and comply with applicable tax and regulatory requirements

8. Intellectual Property

All software, content, text, graphics, logos, and designs made available through the Services are owned by HavenX or its licensors and are protected by applicable intellectual property laws.

Users may not copy, modify, distribute, or reproduce any content without prior written permission.

9. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and store your information.

10. Limitation of Liability

To the fullest extent permitted by law:

  • HavenX is not liable for indirect, incidental, special, or consequential damages
  • We are not responsible for disputes between property owners and tenants
  • We do not guarantee uninterrupted access, error-free operation, or suitability for all legal jurisdictions

11. Dispute Resolution

  • These Terms shall be governed by the laws of Malaysia
  • Users agree to attempt informal resolution before pursuing legal remedies

12. Modifications to Terms

We may update these Terms from time to time. Continued use of the Services after changes indicates acceptance of the revised Terms.

13. Contact Information

If you have questions, please contact us at:

HavenX Technologies Sdn Bhd
Email: [email protected]
Address: NO. 3A-C, NADAYU28 DAGANG, JALAN PJS 11/7,
47500 SUBANG JAYA, SELANGOR.