Privacy Policy

Effective Date: 01.01.2026

Last Updated: 01.01.2026

1. Introduction

HavenX Technologies Sdn Bhd (“HavenX,” “we,” “us,” or “our”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you access or use our website, mobile application, platform, and related services (collectively, the “Services”).

HavenX Technologies Sdn Bhd is a technology company that owns and operates the platform and digital infrastructure used by its related companies, including but not limited to:

  • Urban Room Sdn Bhd (1458396-U)
  • The Luxford Stay Sdn Bhd (1542627-P)
  • Marque Asset Management Sdn Bhd (1656841-M)
  • Urban Room Enterprise (PG-0496840-D)

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Compliance With Laws

This Privacy Policy is issued in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws and regulations.

3. Personal Data We Collect

We may collect, process, and store the following categories of personal data:

3.1 Information You Provide

  • Full name
  • Identification details (NRIC / passport, where applicable)
  • Contact details (email address, phone number)
  • Residential or correspondence address
  • Login credentials and account details
  • Property, tenancy, booking, or service-related information

3.2 Payment & Transaction Information

  • Payment amounts, dates, and transaction references
  • Billing details
  • Payment status and history

Note: We do not store full credit or debit card numbers. Payment information is processed securely via third-party payment gateway providers.

3.3 Automatically Collected Information

  • IP address
  • Device type and browser type
  • Log files, cookies, and usage data

4. Purpose of Data Collection

We collect and use personal data for the following purposes:

  • To provide, operate, and improve our Services
  • To facilitate booking fee collection, rental payments, maintenance fees, and other property-related fees
  • To manage user accounts, bookings, tenancies, and service appointments
  • To process payments and issue invoices or receipts
  • To communicate service updates, confirmations, and notifications
  • To comply with legal, regulatory, audit, and reporting requirements
  • To prevent fraud, unauthorized access, or misuse of the platform

5. Disclosure of Personal Data

We may disclose personal data to:

  • Our related companies listed above for operational and service purposes
  • Third-party payment gateway providers, banks, and financial institutions for payment processing
  • Property owners, property managers, tenants, service providers, or contractors where necessary to perform services
  • Professional advisers, auditors, legal counsel, or regulatory authorities when required by law

We do not sell, rent, or trade your personal data to unrelated third parties.

6. Payment Gateway & Third-Party Services

Payments made through our platform are processed by third-party payment gateway providers. Such providers may collect and process personal data in accordance with their own privacy policies and security standards.

HavenX is not responsible for the privacy practices or data handling of third-party platforms, and users are encouraged to review the respective privacy policies of those providers.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically.

8. Data Retention

Personal data will be retained only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes or enforce agreements

Once no longer required, data will be securely deleted or anonymized.

9. Your Rights

Subject to applicable laws, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for data processing (where applicable)
  • Request deletion of data, subject to legal and contractual obligations

Requests may be made by contacting us using the details below.

10. Cookies

Our website and application may use cookies and similar technologies to enhance user experience, analyze usage, and improve services. You may adjust your browser settings to refuse cookies, although some features may not function properly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be published on our website, and continued use of the Services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

HavenX Technologies Sdn Bhd
Email: [email protected]
Address: NO. 3A-C, NADAYU28 DAGANG, JALAN PJS 11/7,
47500 SUBANG JAYA, SELANGOR.